bkbd Privacy Policy

bkbd ("we", "our", or "the platform") operates a safe and reliable online gaming service for users in Bangladesh. This privacy policy applies to every individual ("you" or "user") who uses the bkbd website (https://bkbd.lat) and its associated services.

By registering on our platform or using our services, you are agreeing to the terms of this privacy policy. We encourage you to review our Terms and Conditions before reading this policy.

We reserve the right to modify this policy at any time. Continued use of the platform after any changes will be taken as your acceptance of the updated policy.

1 What types of information we collect

During the process of creating an account and using our services on bkbd, we collect the following information:

• Identity Information: Full name, date of birth, national ID number or passport number.
• Contact Information: Email address, mobile number.
• Financial Information: Details related to bKash, Nagad, Rocket, or bank accounts — used solely for processing transactions.
• Technical Information: IP address, browser type and version, device identifier, operating system.
• Usage Information: Activity on the platform, game history, login times, and transaction history.
• Cookie and Tracking Information: Session cookies, preference cookies, and analytical cookies.

2 How we collect information

We collect information in the following ways:

• Directly from you when you fill out the registration form.
• Automatically, by monitoring your activity on the bkbd platform.
• Through payment processing partners (bKash, Nagad, Rocket, banks).
• Through identity verification service providers (KYC process).
• During customer service interactions, such as via live chat or email.

3 How we use your information

Collected information is used only for specific, lawful, and clearly defined purposes. bkbd uses your information for the following reasons:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To provide gaming services, process deposits and withdrawals, and award bonuses.
• Identity Verification (KYC): To prevent fraud and verify age (confirming 21+).
• Customer Support: To handle your complaints, questions, and support requests.
• Security and Fraud Prevention: To prevent unauthorized access, suspicious activity, and money laundering.
• Responsible Gaming: To identify problematic behavior and assist with setting limits.
• Legal Compliance: To comply with applicable laws and regulations.
• Platform Improvement: To analyze and improve the user experience.

4 Marketing Communications

With your consent, we may notify you by email about new offers, promotions, and updates from bkbd. You may unsubscribe from these communications at any time — contact us via live chat or email to do so.

5 Sharing information with third parties

bkbd does not sell, rent, or transfer your personal information to third parties without authorization. However, information may be shared in the following specific circumstances:

• Payment Processing Partners: bKash, Nagad, Rocket, and banking partners — only the minimum information needed to complete transactions.
• Identity Verification Services: Partners engaged to manage the KYC (Know Your Customer) process.
• Technology Infrastructure: Server hosting and cloud service providers — all operating under strict confidentiality agreements.
• Law Enforcement Agencies: To comply with legal obligations or court orders.
• Fraud Prevention Organizations: Organizations active in preventing money laundering and fraud.

All third-party partners are contractually required to maintain standards equivalent to this privacy policy.

6 What cookies are and how we use them

Cookies are small text files stored on your device that help improve your browsing experience. bkbd uses the following types of cookies:

• Essential Cookies: Necessary for the core functionality of the platform — login sessions, security tokens.
• Functional Cookies: To remember your language preferences, game settings, and similar choices.
• Analytical Cookies: To analyze platform usage — data is collected anonymously.

You can control cookies by changing your browser settings. However, disabling essential cookies may affect some platform functionality.

7 Security Measures

bkbd follows industry-standard technology and practices to protect your information:

• SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted.
• Data Encryption: Stored sensitive information (passwords, financial details) is kept in encrypted form.
• Access Controls: Only authorized staff have access to information on a need-to-know basis.
• Regular Security Audits: The security of our systems is regularly tested and evaluated.
• Two-Factor Authentication (2FA): An additional layer of protection for your account.

However, complete security on the internet cannot be guaranteed. We make every effort, but in the event of any security breach, we will notify you promptly.

8 Data Retention Period

We retain your information only for as long as necessary to fulfil the purpose for which it was collected or as required to meet legal obligations. General guidelines:

• Account information: for the duration the account is active and for at least five years after closure.
• Transaction records: for the period required by legal requirements.
• KYC information: for the period required by regulatory requirements.
• Log data: for a maximum of two years.

9 Data Protection Rights

As a bkbd user, you have the following rights over your own information:

• Access: The right to know what information we hold about you and to receive a copy.
• Correction: The right to request correction of inaccurate or incomplete information.
• Deletion: The right to request deletion of your information in certain circumstances (the "right to be forgotten").
• Objection to Processing: The right to object to the processing of your information for specific purposes.
• Portability: The right to receive your information in a structured, commonly usable format.
• Withdrawal of Consent: The right to withdraw consent at any time for information processed on the basis of consent.

To exercise these rights, contact us via live chat or email. We will aim to respond to your request within 30 working days. In some cases, complete deletion may not be possible due to legal obligations.

10 Age Verification and Protection of Minors

bkbd strictly prohibits providing services to anyone under the age of 21. Age verification is a mandatory step in the registration process.

We do not knowingly collect or process information from any minor. If it comes to our attention that a user is under 21, their account will be suspended immediately and any collected information will be deleted.

Visit our dedicated page for more information on Responsible Gaming.

11 Privacy Policy Updates

bkbd may periodically update this privacy policy as needed. For significant changes, we will:

• Post a clear notice of the changes on the website.
• Notify registered users by email (where major changes occur).
• Update the "Last Updated" date at the top of the page.

Continued use of the platform after any changes will be taken as your acceptance of the new policy. We recommend that you review this page regularly.

12 Responsibility Regarding Third-Party Websites

If the bkbd platform contains links to other websites, bkbd is not responsible for the privacy policies of those third-party websites. We advise you to review the privacy policy of any third-party website before using it.